Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SuperComp.AI website, platform, and all related services (collectively, the "Service") provided by SuperComp Business Solutions Private Limited ("SuperComp.AI," "we," "our," or "us").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please discontinue use immediately.

"You" and "your" refer to the individual or entity accessing or using the Service.

1. Acceptance of Terms

By creating an account, joining our waitlist, or otherwise using the Service at https://www.supercomp.ai, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

SuperComp.AI provides an AI-powered email workflow platform designed specifically for freight forwarders, customs house agents (CHAs), and logistics professionals. The Service connects to your existing email account (Gmail or Microsoft Outlook) via secure OAuth 2.0 integration and provides features including:

• Smart Sort — Intelligent rule-based email categorisation and prioritisation
• Auto-Label — AI-powered automatic tagging of emails (BL Draft, Invoice, Customs Clearance, Shipping Instructions, etc.)
• Email Assignment — Assign emails to specific team members for accountability
• Reminder System — Smart follow-up reminders for BL deadlines, customs cutoffs, and document submissions
• Templates with Shortcuts — Pre-built freight-specific email templates triggered via slash commands
• Connect — Internal team collaboration on email threads via notes and mentions
• Opened / Unopened Email Alerts — Real-time notifications for critical unread emails
• Ask AI — Natural language queries across your freight inbox

We may modify, add, or discontinue certain features or aspects of the Service at any time. We will make reasonable efforts to notify you of material changes.

3. Account Registration and Security

To use the Service, you must create an account and connect your email provider via OAuth 2.0. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and OAuth tokens
• Notify us immediately at feedback@supercomp.ai if you suspect unauthorised access to your account
• Accept responsibility for all activities that occur under your account

SuperComp.AI is not liable for any loss or damage resulting from unauthorised use of your account due to your failure to safeguard your credentials.

You may disconnect your email account and revoke OAuth access at any time through your Google or Microsoft account settings, or from the SuperComp.AI platform settings.

4. Your Data and Ownership

You retain full ownership of your email data. SuperComp.AI does not claim any ownership, intellectual property rights, or licensing rights over the emails, attachments, or any other content processed through the Service.

By connecting your email account, you grant SuperComp.AI a limited, non-exclusive, revocable licence to access and process your email data solely for the purpose of providing and improving the Service features you have enabled. This licence terminates when you disconnect your email account or delete your SuperComp.AI account.

Upon account deletion or disconnection, we will delete your processed email data within 30 days, except where retention is required by applicable law.

5. Acceptable Use Policy

You agree to use the Service only for lawful business purposes related to freight, logistics, and supply chain operations. You must not:

• Use the Service for any unlawful, fraudulent, or malicious purpose
• Attempt to gain unauthorised access to the Service, other user accounts, or underlying systems and infrastructure
• Interfere with, disrupt, or overload the Service or its supporting infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use Ask AI or other AI features to process, generate, or distribute illegal, harmful, defamatory, or offensive content
• Scrape, harvest, or collect data from the Service through automated means without our written consent
• Resell, sublicence, or commercially redistribute the Service without prior written agreement

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice.

6. Intellectual Property

All content, software, designs, logos, trademarks, documentation, and other intellectual property on the SuperComp.AI website and platform are owned by or licensed to SuperComp Business Solutions Private Limited.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our intellectual property without prior written permission.

The SuperComp.AI name, logo, and all related branding are trademarks of SuperComp Business Solutions Private Limited. Use of our trademarks without written authorisation is strictly prohibited.

7. Payments, Billing, and Refunds

a) Payment Processing

All payments for the Service are securely processed through Razorpay. By making a payment, you agree to Razorpay's terms of service and privacy policy. SuperComp.AI does not store your credit card, debit card, or bank account details.

b) Subscription Billing

Paid plans are billed on a monthly or annual basis as selected during purchase. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

c) Pricing Changes

We reserve the right to modify pricing at any time. Existing subscribers will be notified at least 30 days before any pricing changes take effect on their accounts.

d) Refunds

Refund requests are handled on a case-by-case basis. If you are unsatisfied with the Service, please contact us at feedback@supercomp.ai within 14 days of payment. Refunds, if applicable, will be processed as per the specific terms communicated during purchase.

8. Waitlist and Early Access

Joining the SuperComp.AI waitlist does not guarantee access to the Service, specific features, or any particular pricing. Waitlist registration is non-binding. We may grant access based on availability, geographic region, industry fit, or other criteria at our sole discretion.

9. Service Availability and Uptime

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted, error-free, or continuous access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Unscheduled maintenance or emergency repairs
• Third-party service outages (e.g., AWS, Gmail API, Microsoft Graph API)
• Events beyond our reasonable control (force majeure)

We target 99.9% uptime but this is a goal, not a guarantee. SuperComp.AI shall not be liable for any downtime or service interruptions.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, SuperComp.AI disclaims all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of any AI-generated labels, suggestions, or classifications
• Warranties that the Service will be uninterrupted, timely, secure, or error-free

AI-powered features (Auto-Label, Smart Sort, Ask AI, Reply Suggestions) are assistive tools and may not always produce accurate results. You are responsible for verifying AI-generated outputs before acting on them, especially for time-critical freight operations.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• SuperComp.AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
• SuperComp.AI shall not be liable for any damages arising from missed emails, incorrect AI classifications, delayed notifications, or any actions taken based on AI-generated suggestions
• Our total aggregate liability for any claim arising from or related to the Service shall not exceed the amount you paid to SuperComp.AI in the twelve (12) months preceding the claim

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) on which the claim is based.

12. Third-Party Services and Integrations

The Service integrates with and relies on third-party services including:

• Google (Gmail API) and Microsoft (Microsoft Graph API) for email access
• Razorpay for payment processing
• Amazon Web Services (AWS) for cloud hosting and infrastructure
• OpenAI for AI-powered features
• Sentry for error monitoring

We are not responsible for any issues, outages, data breaches, or liabilities arising from the use of these third-party services. Your use of these services is subject to their respective terms and privacy policies.

13. Termination

a) By You

You may terminate your account at any time by contacting us at feedback@supercomp.ai or through the platform settings. Upon termination, your access to the Service will be revoked and your data will be handled as described in our Privacy Policy.

b) By SuperComp.AI

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms or the Acceptable Use Policy
• Your conduct is harmful to SuperComp.AI, other users, or third parties
• We are required to do so by law
• We discontinue the Service (with reasonable prior notice)

c) Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Governing Law, and Indemnification) will remain in effect.

d) Workspace Owner Account Deletion — Cascade to Members

If you are the workspace owner and delete your SuperComp.AI account, this action permanently erases the accounts and mailbox data of every other member of your workspace, along with any sub-users those members have created. This includes their mailbox history, sub-users, email assignments, drafts, reminders, templates, signatures, connect chats, notification history, and any other personal data associated with their accounts within your workspace.

By joining a SuperComp.AI workspace as a member, admin, or sub-user, you acknowledge and agree that the workspace owner has the authority to delete their account at any time and that this deletion will cascade to your account, revoking your access and erasing your account data. This behaviour is a design property of the shared-workspace model and cannot be reversed except by restoring from the encrypted-backups retention window described in our Privacy Policy.

Before an owner-triggered erasure, workspace owners are shown an explicit warning naming the number of members and sub-users that will be affected. If you wish to preserve your data before a possible owner-triggered erasure, use the data export feature (Settings → Privacy & Data → Export my data) at any time while your account is active, or contact the workspace owner in advance to request coordination.

14. Indemnification

You agree to indemnify, defend, and hold harmless SuperComp.AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you process through the Service that infringes on third-party rights

15. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email or in-app notification at least 15 days before the changes take effect
• Your continued use of the Service after the effective date constitutes acceptance of the modified Terms

If you do not agree with the modified Terms, you must stop using the Service and terminate your account before the effective date.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

Before initiating formal legal proceedings, both parties agree to make a good-faith attempt to resolve any dispute through direct communication and negotiation for a period of at least 30 days.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SuperComp.AI regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: All legal notices to SuperComp.AI must be sent via email to feedback@supercomp.ai. We will send notices to the email address associated with your account.

18. Contact Information