Privacy Policy

SuperComp Business Solutions Private Limited ("SuperComp.AI," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and safeguard information when you use our website at https://www.supercomp.ai, our email productivity platform, and any related services (collectively, the "Service").

By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information to deliver, improve, and secure our Service. The categories of data we collect include:

a) Personal Information

Information you provide directly when joining our waitlist, creating an account, or contacting us:

• Full name, email address, phone number, and company name
• Job title and role within your organisation
• Any other details you voluntarily share via forms, emails, or support requests

b) Email Data (via OAuth Integration)

When you connect your Gmail or Microsoft Outlook account to SuperComp.AI, we access your email data through secure OAuth 2.0 authorisation. This includes:

• Email metadata: sender, recipient, subject line, timestamps, labels, and read/unread status
• Email content: message body text and thread context, processed by our AI engine for features like Smart Sort, Auto-Label, Ask AI, and Reply Suggestions
• Attachment metadata: file names, types, and sizes (we do not download or store full attachment files)

Important: SuperComp.AI never stores your email password. We use OAuth 2.0 tokens provided by Google (Gmail API) and Microsoft (Microsoft Graph API) to access your email data. You can revoke access at any time from your Google or Microsoft account settings.

c) Usage Information

Non-personal data collected automatically when you use our website or platform:

• Browser type, device information, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, click patterns, feature usage, and session duration
• Referral source and search terms

d) Payment Information

When you make a payment via Razorpay, limited transaction-related information may be shared with us, including payment status, amount, reference ID, and billing address. Your full payment details (such as card numbers or bank account information) are securely handled by Razorpay in accordance with their privacy policy and PCI-DSS compliance standards. SuperComp.AI does not store your card or bank details.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: To provide Smart Sort, Auto-Label, Email Assignment, Reminders, Templates, Connect, Opened/Unopened Alerts, and Ask AI features
• AI processing: Email content is processed through our AI engine to classify, prioritise, label, and generate intelligent suggestions for your freight operations
• Account management: To manage your account, waitlist registration, team setup, and user preferences
• Communication: To send product updates, announcements, and promotional offers (only with your opt-in consent; you can unsubscribe anytime)
• Support: To respond to inquiries, troubleshoot issues, and provide customer support
• Analytics and improvement: To monitor usage patterns, diagnose technical issues, and improve the Service
• Legal compliance: To comply with applicable laws, regulations, accounting, and tax requirements

3. AI Processing and Third-Party AI Providers

SuperComp.AI uses artificial intelligence to power features such as Auto-Label, Smart Sort, Ask AI, and Reply Suggestions. To deliver these features, portions of your email content (such as subject lines, message body text, and sender information) may be processed by third-party AI service providers, including OpenAI.

We take the following precautions:

• Only the minimum necessary email data is sent to AI providers for processing
• We do not use your email data to train third-party AI models
• All data transmitted to AI providers is encrypted in transit (TLS/SSL)
• Our agreements with AI providers include data processing and confidentiality obligations

You acknowledge that using AI-powered features involves sending email content to these providers. If you prefer not to use AI features, you may disable them from your account settings.

4. How We Share Information

We do not sell, rent, or trade your personal data.

We may share your data only in the following limited situations:

• Service providers: With trusted third-party vendors who assist us in operating the Service (e.g., Razorpay for payments, AWS for hosting, OpenAI for AI features, analytics platforms, email delivery tools), all bound by confidentiality agreements
• Legal requirements: If required by law, subpoena, court order, or government authority
• Protection of rights: To protect the rights, property, or safety of SuperComp.AI, our users, or the public
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, with prior notice to you

5. Data Security

We implement robust technical and organisational measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• OAuth 2.0: Secure token-based authentication for Gmail and Outlook; we never access or store your email passwords
• Infrastructure: Hosted on AWS (Mumbai region) with VPC isolation, security groups, and automated backups
• Access control: Role-based access ensures only authorised personnel and team members can access specific data and features
• Monitoring: We use error tracking and monitoring tools (e.g., Sentry) to detect and respond to security incidents
• Regular audits: Periodic security reviews and vulnerability assessments of our systems

While we strive to protect your data using industry-standard practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data according to the following principles:

• Account data: Retained for as long as your account is active, plus a reasonable period after account closure for legal and compliance purposes
• Email data: Processed in real-time or near-real-time for AI features. We do not permanently store full email content. Cached or indexed data used for features like Ask AI is retained only as long as necessary for functionality and deleted upon account termination or access revocation
• Usage and analytics data: Retained in aggregated or anonymised form for product improvement
• Payment records: Retained as required by Indian tax and accounting regulations

You may request deletion of your data at any time by contacting us at feedback@supercomp.ai. Upon request, we will delete your personal data within 30 days, except where retention is required by law.

Workspace Owner Account Deletion — Cascade Erasure

SuperComp.AI operates on a shared-workspace model, in which one account (the “workspace owner”) provisions and pays for a workspace that other members join. If the workspace owner deletes their SuperComp.AI account, this action cascades to and permanently erases the accounts and mailbox data of every other member of the workspace, along with any sub-users those members have created.

By joining a workspace as a member, admin, or sub-user, you acknowledge and consent to this cascade behaviour. Before the erasure runs, the workspace owner is shown an explicit warning naming the number of members and sub-users that will be affected. If you wish to preserve your data before a possible owner-triggered erasure, you can use the Export my data feature at any time while your account is active, or coordinate with the workspace owner in advance.

After a cascade erasure, encrypted backup copies of the erased data may persist for up to 30 days, consistent with the retention window described above in this section. The audit log retains a per-member record of the cascade (member ID, email, and role at the time of erasure) for compliance and dispute resolution, but does not retain member email content.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and login sessions
• Analyse website traffic and user behaviour
• Improve website performance and content relevance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent: Opt out of marketing communications at any time
• Revoke email access: Disconnect your Gmail or Outlook account from SuperComp.AI at any time through your Google/Microsoft account settings or within the SuperComp.AI platform
• Data portability: Request your data in a structured, commonly used format

To exercise any of these rights, contact us at feedback@supercomp.ai. We will respond within 30 days.

9. Children's Privacy

SuperComp.AI is a business-to-business (B2B) platform designed for professionals in the freight and logistics industry. Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.

10. Third-Party Links and Services

Our website and Service may contain links to third-party websites, platforms, or services (e.g., Razorpay, Google, Microsoft). We are not responsible for the privacy practices, content, or security of these third-party services. We encourage you to review their privacy policies before providing any personal data.

11. International Data Transfers

SuperComp.AI primarily operates from India with infrastructure hosted on AWS (Mumbai region). However, your data may be processed in other countries where our service providers (e.g., OpenAI, analytics tools) operate. In such cases, we ensure that appropriate data protection measures are in place, consistent with applicable laws including:

• India's Digital Personal Data Protection Act (DPDPA), 2023
• General Data Protection Regulation (GDPR) for users in the European Economic Area
• California Consumer Privacy Act (CCPA) for users in California, USA

12. Google API Services Compliance

SuperComp.AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only access Gmail data that is necessary to provide the Service features you have enabled
• We do not use Gmail data for advertising purposes
• We do not allow humans to read your email content unless: (a) you have given explicit consent (for example, for a support issue you have raised); (b) it is necessary for security purposes, such as investigating abuse; (c) it is required to comply with applicable law; or (d) the data has been aggregated and anonymised and is used for internal operations in accordance with applicable privacy and other laws
• We do not transfer Gmail data to third parties except as described in this Privacy Policy

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or in-app notification for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us